Support

We usually reply within one business day.

Contact us

Email support@doalier.com with a description of the issue and, if relevant, a screenshot. Please don't include passwords or full account numbers.

Common questions

• Connecting a bank: tap Connect Bank and follow your bank's own secure consent flow. Access is read-only, and we never see your bank login details.
• Bank in another country? The connect screen lists the regions we support.
• Managing your subscription: Money Tree Plus is billed through the App Store or Google Play. Manage or cancel it in your store's subscription settings: on iPhone, Settings, then your name, then Subscriptions; on Android, Google Play, then your profile, then Payments & subscriptions.
• Disconnecting a bank: open the You tab, tap the bank under Connected banks, then tap Disconnect bank. The data held for that connection is deleted and the consent is withdrawn with your provider.

Delete your account

You can delete your Money Tree account, made by Doalier Pty Ltd, at any time.

In the app

1. Open the You tab (your Profile).
2. Tap Delete account at the bottom.
3. Tap Delete everything to confirm. If you hold investments, the app first asks whether to sell them and return the money to your bank.

Without the app

Email support@doalier.com from the email address on your account, with the subject "Delete my account". We delete only for requests from the account's own address, so nobody else can delete it for you.

What is deleted

• Your account and profile: name, email address, phone number and sign-in details.
• All your financial data: bank connections, accounts, transactions, budgets, goals and history.
• Your registration with each open banking provider you used (Plaid, Fiskil or Basiq), and the bank consents you gave them.
• Your push notification tokens and app settings.

What is kept, and for how long

• A record that you asked for deletion and that it was done, with no name, email address or financial data. Kept so we can show the request was honoured.
• If you ever received an advance, the record of it and its repayments, separated from your account, for 2 years, because lending law requires it.
• A private leaderboard you created, which stays for its other members without your name on it.
• Logs of our requests to open banking providers, which can contain bank data, until they are deleted 90 days after they were made.
• Crash reports and earlier screen recordings already sent to Sentry, until they expire under Sentry's standard retention of up to 90 days, screen recordings in PostHog, until they expire after up to 90 days, and server logs in SigNoz, until they expire after 30 days.
• Apple and Google keep their own record of any Money Tree Plus purchase. Deleting your account doesn't cancel a subscription, so cancel it in your store first.

How long it takes

• In the app, your account is deleted straight away.
• If money is still on its way back to your bank, for example from investments being sold, the account is deleted as soon as it lands. This usually takes about a week. If a round-up payment is still moving, or an advance is still owing, the app asks you to try again once it settles or is repaid.
• By email, we reply within one business day and delete the account within 5 business days.

Privacy

Read our Privacy Policy.